Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY FOR CONSUMERS GOOS LUXURY SPORTSWEAR

Article 1. Definitions

1.1 In these General Terms and Conditions, the following terms shall have the meanings ascribed to them:

General Terms and Conditions: these general terms and conditions of sale and delivery of Goos Luxury Sportswear;

Cooling-off period: the period of fourteen calendar days from the receipt of the Product(s) by the Consumer, during which the Consumer can exercise his/her right of withdrawal;

Consumer: the natural person who does not act in the course of a profession or business and enters into an Agreement with Goos Luxury Sportswear;

Right of withdrawal: the possibility for the Consumer to withdraw from the Distance Agreement within the Cooling-off Period;

Products: all products to be delivered by Goos Luxury Sportswear to the Consumer under the Agreement;

Goos Luxury Sportswear: the brand and trade name under which Alegria Health BV offers the Products to Consumers remotely via the Website, the identity of which is set out in Article 2 of these General Terms and Conditions;

Agreement: an agreement under which, as part of a system organized by Goos Luxury Sportswear for distance selling of Products, the Agreement is concluded exclusively through one or more means of remote communication;

Website: the website www.goos-sportswear.com, where the Consumer can electronically order the Products of Goos Luxury Sportswear.

Article 2. Identity of Goos Luxury Sportswear

2.1 Jelemek B.V.: also trading under the name Goos Luxury Sportswear, located in Haarlem, Netherlands, being the user of these General Terms and Conditions

Address: Wateringweg 153, 2031 EG Haarlem

Phone number: +31616007889

Email address: info@goos-sportswear.com

Chamber of Commerce number: 90109848

VAT number: NL865212806B01

Article 3. Applicability

3.1 These General Terms and Conditions apply to every offer of Goos Luxury Sportswear, every order by the Consumer, and every concluded Agreement between Goos Luxury Sportswear and the Consumer.

3.2 Before the Agreement is concluded, the text of these General Terms and Conditions is made available to the Consumer.

3.3 If the Agreement is concluded electronically, the text of these General Terms and Conditions is made available to the Consumer electronically in such a way that the Consumer can easily store it on a durable medium. If this is not reasonably possible, before the Agreement is concluded, it will be indicated where the General Terms and Conditions can be accessed electronically and that they will be sent to the Consumer electronically or in another manner free of charge upon request.

3.4 The Consumer is required to accept the General Terms and Conditions before concluding the Agreement, failing which no Agreement will be concluded. Placing an order through the Webshop and ticking the text: "I have read the general terms and conditions of the website and agree with them" constitutes acceptance of the General Terms and Conditions.

Article 4. Offers

4.1 All offers from Goos Luxury Sportswear are without obligation, unless expressly stated otherwise, and may be revoked by Goos Luxury Sportswear. Goos Luxury Sportswear expressly reserves the right to change prices if a change in the VAT rate gives rise to this. If an offer changes after the conclusion of the Agreement, the Consumer is entitled to dissolve the Agreement and cancel the order, within 10 calendar days after notification of the change of the offer from Goos Luxury Sportswear.

4.2 Offers do not automatically apply to subsequent orders, and Goos Luxury Sportswear reserves the right to change the prices of the offers.

4.3 The duration of all offers is: while stocks last or the duration stated on the Website. If an offer exceeds its duration, the offer expires automatically, and the Consumer can no longer use the offer.

4.4 The offer contains a complete and accurate description of the Products offered. The description is sufficiently detailed to allow the Consumer to make a proper assessment of the offer. If Goos Luxury Sportswear uses images, these are a true representation of the offered Products. Obvious mistakes or errors in the offer do not bind Goos Luxury Sportswear.

Article 5. Orders

5.1 The Consumer can place orders in the ways described on the Website.

5.2 If Goos Luxury Sportswear has good reasons, Goos Luxury Sportswear is entitled to refuse an order or to attach special conditions to the Agreement. In that case, the Agreement is dissolved or amended. If the Consumer does not agree to the amendment of the Agreement, the Consumer is entitled to dissolve the Agreement and cancel the order, within 10 calendar days after notification of the change of the offer from Goos Luxury Sportswear.

5.3 If Goos Luxury Sportswear does not accept an order or if Goos Luxury Sportswear wishes to attach special conditions to the Agreement, Goos Luxury Sportswear will notify the Consumer of this no later than seven days after receipt of the order.

5.4 Goos Luxury Sportswear does not accept orders if Goos Luxury Sportswear cannot verify the accuracy of the data provided by the Consumer. The Consumer must ensure that the information provided to Goos Luxury Sportswear is complete and accurate.

5.5 After receiving the order, Goos Luxury Sportswear will immediately send the Consumer an acknowledgment of receipt by email. If the Consumer has not received this confirmation within 24 hours, he/she should contact Goos Luxury Sportswear.

5.6 If the Consumer's order cannot be executed or only partially executed, the Consumer will be notified within 14 days of placing the order.

Article 6. Prices

6.1 The prices stated in the offers of Products are in Euros and include VAT, unless stated otherwise. Shipping costs are not included in the prices of the Products and will be charged separately.

6.2 The prices are valid on the Website until a new price list is published.

6.3 Goos Luxury Sportswear expressly reserves the right to change prices if a change in the VAT rate gives rise to this.

6.4 If a price change occurs after the conclusion of the Agreement, the Consumer is entitled to dissolve the Agreement and cancel the order, within 10 calendar days after notification of the change of the offer from Goos Luxury Sportswear.

Article 7. Payment

7.1 Payment is made in the manner indicated on the Website and in the order procedure.

7.2 If payment is made by bank transfer, the Consumer must make the payment within seven days after receipt of the order confirmation.

7.3 If the Consumer does not pay within the agreed period, he/she is in default by operation of law. Goos Luxury Sportswear has the right to charge the Consumer the statutory interest for late payment.

7.4 If the Consumer is in default or fails to fulfill any obligation under the Agreement, all reasonable costs incurred to obtain payment out of court will be borne by the Consumer. The extrajudicial costs are set at 15% of the principal sum with a minimum of €40.

7.5 If the Consumer is in default with any payment, Goos Luxury Sportswear has the right to suspend or dissolve the Agreement and related Agreements.

Article 8. Delivery

8.1 The delivery times stated by Goos Luxury Sportswear are indicative and do not constitute strict deadlines. Exceeding any delivery period does not entitle the Consumer to compensation or the right to cancel the order or to dissolve the Agreement, unless the delay in the performance of the Agreement is such that it cannot reasonably be demanded of the Consumer to maintain the Agreement. In that case, the Consumer is entitled to cancel the order or dissolve the Agreement to the extent necessary.

8.2 Delivery takes place while stocks last.

8.3 If delivery is delayed or if an order cannot be executed or only partially executed, the Consumer will be notified within 14 days of placing the order.

8.4 The place of delivery is the address provided by the Consumer to Goos Luxury Sportswear.

8.5 The risk of damage to and/or loss of Products rests with Goos Luxury Sportswear until the moment of delivery to the Consumer or a pre-designated and notified representative to Goos Luxury Sportswear, unless expressly agreed otherwise.

Article 9. Retention of title

9.1 Goos Luxury Sportswear retains ownership of the delivered Products until the Consumer has paid all amounts owed under the Agreement in full.

9.2 The Consumer is not entitled to pledge the delivered Products before ownership has passed to him/her or to encumber them in any other way.

9.3 If third parties seize the delivered Products or wish to establish or enforce rights on them, the Consumer is obliged to inform Goos Luxury Sportswear of this as soon as reasonably possible.

9.4 The Consumer undertakes to insure and keep insured the Products delivered under retention of title against fire, explosion, and water damage as well as against theft and to make the policy of this insurance available for inspection upon first request.

Article 10. Right of withdrawal

10.1 After receiving the Product(s), the Consumer has the right to dissolve the Agreement with Goos Luxury Sportswear without giving reasons within a cooling-off period of 14 days.

10.2 The cooling-off period commences on the day after the Consumer, or a third party designated by the Consumer in advance, who is not the carrier, has received the Product(s), or:

(a) if the Consumer has ordered several Products in the same order: the day on which the Consumer, or a third party designated by the Consumer, has received the last Product. Goos Luxury Sportswear may refuse an order of several Products with different delivery dates provided that it clearly informs the Consumer prior to the ordering process.

(b) if the delivery of a Product consists of several shipments or parts: the day on which the Consumer, or a third party designated by the Consumer, has received the last shipment or the last part;

(c) in the case of Agreements for regular delivery of Products during a certain period: the day on which the Consumer, or a third party designated by the Consumer, has received the first Product.

10.3 The Consumer can dissolve the Agreement by notifying Goos Luxury Sportswear within the cooling-off period by email or by using the model withdrawal form, which can be found on the Website. If Goos Luxury Sportswear offers the Consumer the option to fill in and send a model withdrawal form electronically, the Consumer will be notified of this on the Website. After the Consumer has made use of this option, Goos Luxury Sportswear will immediately send the Consumer a confirmation of receipt of the withdrawal by email.

10.4 During the cooling-off period, the Consumer will handle the Product(s) and packaging with care. The Consumer will only unpack or use the Product(s) to the extent necessary to assess whether the Consumer wishes to keep the Product(s). If the Consumer exercises his/her right of withdrawal, he/she will return the Product(s) with all accessories supplied and - if reasonably possible - in the original condition and packaging to Goos Luxury Sportswear, in accordance with the reasonable and clear instructions provided by Goos Luxury Sportswear.

10.5 If the Consumer makes use of his/her right of withdrawal, the Consumer must return the Product(s) to Goos Luxury Sportswear within 14 days after the Consumer has notified Goos Luxury Sportswear of the withdrawal. The Consumer must bear the direct costs of returning the Product(s). If Goos Luxury Sportswear has not stated that the Consumer must bear these costs or if Goos Luxury Sportswear indicates that it will bear the costs itself, the Consumer does not have to bear the costs of returning the Product(s).

10.6 If the Consumer withdraws from the Agreement, Goos Luxury Sportswear will reimburse all payments received from the Consumer, including any delivery costs charged by Goos Luxury Sportswear for the returned Product(s), without delay and in any case no later than 14 days after Goos Luxury Sportswear has been informed of the Consumer's decision to withdraw from the Agreement. Unless Goos Luxury Sportswear offers to collect the Product(s), Goos Luxury Sportswear may wait to refund until it has received the Product(s) back or until the Consumer has demonstrated that he/she has returned the Product(s), whichever comes first.

10.7 Goos Luxury Sportswear will use the same payment method for the refund that the Consumer has used for the order, unless the Consumer agrees to a different method. The Consumer will not be charged for such a refund.

10.8 If the Consumer has chosen a more expensive method of delivery than the cheapest standard delivery, Goos Luxury Sportswear does not have to reimburse the additional costs for the more expensive method.

Article 11. Exclusion of right of withdrawal

11.1 Goos Luxury Sportswear can exclude the following Products and Services from the right of withdrawal but only if Goos Luxury Sportswear has clearly stated this in the offer, at least in time before concluding the Agreement:

(a) Products or Services whose price depends on fluctuations in the financial market over which Goos Luxury Sportswear has no influence and which may occur within the withdrawal period;

(b) Agreements concluded during a public auction. A public auction means a method of sale whereby Products, Services, and/or rights are offered by Goos Luxury Sportswear to the Consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the Products, Services, and/or rights;

(d) Sealed Products which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;

(e) Products which are, after delivery, according to their nature, inseparably mixed with other items;

(f) Alcoholic beverages, the price of which was agreed upon at the conclusion of the Agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which Goos Luxury Sportswear has no influence;

(g) Sealed audio, video recordings, and computer software, the seal of which has been broken after delivery;

(h) Newspapers, periodicals, or magazines, with the exception of subscriptions to these;

(i) The delivery of digital content not supplied on a tangible medium if the performance has begun with the Consumer's prior express consent and the Consumer has declared that he/she thereby loses his/her right of withdrawal.

11.2 Goos Luxury Sportswear can exclude the right of withdrawal for Services, but only if:

(a) the execution has begun with the Consumer's prior express consent; and

(b) the Consumer has declared that he/she loses his/her right of withdrawal as soon as Goos Luxury Sportswear has fully executed the Agreement.

Article 12. Conformity and Guarantee

12.1 Goos Luxury Sportswear guarantees that the Products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability, and/or usability and the legal provisions existing on the date of the conclusion of the Agreement and/or government regulations. If agreed, Goos Luxury Sportswear also guarantees that the Product is suitable for other than normal use.

12.2 A guarantee provided by Goos Luxury Sportswear does not affect the legal rights and claims that the Consumer can assert against Goos Luxury Sportswear under the Agreement.

12.3 If the delivered Product does not comply with the Agreement, the Consumer must inform Goos Luxury Sportswear of this in writing within a reasonable period of time after he/she has discovered the defect.

12.4 If Goos Luxury Sportswear deems the complaint to be well-founded, Goos Luxury Sportswear will replace or repair the delivered Products free of charge.

Article 13. Complaints procedure

13.1 Goos Luxury Sportswear has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

13.2 Complaints about the performance of the Agreement must be submitted fully and clearly described to Goos Luxury Sportswear within a reasonable time after the Consumer has discovered the defects.

13.3 Complaints submitted to Goos Luxury Sportswear will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, Goos Luxury Sportswear will respond within the period of 14 days with a notice of receipt and an indication when the Consumer can expect a more detailed answer.

13.4 If the complaint cannot be resolved in mutual consultation, it becomes a dispute that is subject to the dispute settlement procedure.

Article 14. Disputes

14.1 Agreements between Goos Luxury Sportswear and the Consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

14.2 All disputes between the Consumer and Goos Luxury Sportswear will be submitted to the competent Dutch court.

Attachment I: Model Withdrawal Form

Model Withdrawal Form
(please fill in and return this form only if you wish to withdraw from the agreement)
To: Goos Luxury Sportswear
Please refer to the return information in your account on our website for the correct return address.

Email: via this form

I/We* hereby notify you that I/we* withdraw from our agreement regarding the sale of the following products: [product description]*

the delivery of the following content: [content description]*

the performance of the following service: [service description]*,

withdraw*.
Ordered on*/received on* [order date for services or receipt for products]
[Name of consumer(s)]
[Address of consumer(s)]
[(digital) Signature of consumer(s)]

Delete as appropriate or fill in as applicable.

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